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**FRAUD ALERT** Our team will never ask your username, password, or the one-time authorization code received through a SMS/text, email, voice call, or two-factor authentication application. We will never ask you for the CVV code on your card or related PIN.  If you suspect you are speaking to a fraudster, hang up and call us directly or come by any one of our branch locations to verify if we've been trying to contact you.  

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ID Theft

Source: National Council on Identity Theft Protection

What is Identity Theft? - to learn more about how you can protect your Identity

Top 10 Identity Theft Myths

Checking Account Benefits:

Identity Theft Recovery and Detection Services 

Remember – as a checking account holder with University Credit Union, you have access to following benefits:

  • Fully Managed Identity Recovery Services for you and up to three generations of family! If you or your covered family member suspects identity theft, or your personal information becomes compromised as a result of a lost purse or wallet, a break-in, lost laptop or data breach, or other event, we can help. Simply contact University Credit Union, and a representative will verify your information and securely submit your case to a Personal Recovery Advocate, who will contact you directly by phone. This professional, certified and licensed Recovery Advocate will, depending on your case, complete the recovery work on your behalf, report progress along the way, and be there for you until your good name is restored – no matter how long it takes! Click the link below for complete Terms and Conditions.

  • Identity Theft Expense Reimbursement Insurance- up to $25,000* - you may receive reimbursement for out of pocket expenses incurred during the identity recovery process up to the program limit, including reimbursement for lost wages, attorney’s fees, and other expenses. Click the link below for Evidence of Coverage.

  • Entitlement to Credit Monitoring – If you decide to activate this service you will receive alerts of changes to your credit file that could signal identity theft. We can even send the alerts to you in a text message for ease of use and rapid communication. The entitlement is applicable to primary accountholders age 18 and older who have a valid credit file. Note: You must follow an easy activation process in order to receive the benefits of credit monitoring. If you are a checking primary accountholder, learn how you can activate your no-cost credit monitoring and enter your enrollment ID to get started. Be sure to complete your profile and answer the identity authentication questions to activate this service.

Identity Theft Expense Reimbursement Evidence of Coverage

Terms and Conditions

 * Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available in NY and may not be available in other U.S. territories or jurisdictions in the future.


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